What is a lead?
A lead is any live customer call from an individual or organization interested in the services your business industry offers within any zip code you are configured to target.
Why are you asking for business licenses or credentials?
Providing your license information helps us verify your legitimacy and enhances your business credibility. Displaying your license or credentials in our directory also boosts your trustworthiness, making it more likely that potential customers will reach out to you.
What if a customer called me but turned out not to be a paying customer?
While we can"t guarantee that every person you speak with will become a paying customer, we are committed to connecting you with individuals actively seeking services in your industry within the zip codes you’ve targeted. This gives you the best opportunity to close each deal we send your way exclusively. Additionally, we offer a 3-day window to request a call review if you believe a customer did not meet the established criteria.
How will I be billed?
We typically bill for live calls on a daily basis. Any customer calls delivered today will be automatically charged to your credit card at midnight. For high-volume customers or special circumstances, we can arrange weekly ACH billing. If you require this option, please contact your account manager. Our call processing is usually completed within minutes after a call ends, so you can always view an accurate report of pending charges before your next billing statement. If you request a call review before the statement is generated, we will hold off on charging you until a decision is made on that specific review.
Am I able to reject leads?
Because we ensure that every live caller is inquiring about a service in your industry within your targeted zip code, we consider each call billable. However, in the rare instance that a caller is seeking an unrelated service or industry, you have up to 3 days after the call to request a review.
How will you market my business?
Our goal is to connect you with local customers by advertising in places like Google Ads, Google Places, Facebook, other search engines, online directories, and pay-per-click platforms. With over 10 years of trusted relationships with top pay-per-call and affiliate networks, we significantly increase the volume of calls we can bid on and deliver to you. Currently, we process over 30,000 call opportunities through our real-time API integrations, in addition to our own live call generation methods.
We own and operate hundreds of optimized niche websites, and with our proprietary caller routing system, we can precisely match customers who are the best fit for your business. Everything we do for our own business, we do for you—ensuring you receive verified, affordable, and exclusive leads. Our extensive network of industry-specific websites allows us to set up targeted campaigns for the various locations our customers are focused on. Rest assured, we are committed to bringing you high-quality leads that drive your business forward.
Are there monthly fees?
At present, we do not charge any monthly fees. Instead, you will be billed nightly for each live customer call you received that day. This system allows us to keep accounts active while quickly pausing those with unpaid balances, helping us manage costs and ensuring that only businesses that fulfill their payment obligations continue to receive leads. For higher volume customers, or on a case-by-case basis, we also offer alternative payment options, including weekly ACH payments.
Does it cost anything to sign up?
Signing up is completely FREE. You"ll only be charged for the live customer calls you receive—there are no setup or monthly fees. Our simple pricing structure makes it an easy and attractive option. If you have any questions about our program, don’t hesitate to give us a call; we’re happy to provide more information.
What if I no longer want to purchase live calls from The Client Connector?
The Client Connector doesn’t lock you into any contract. We only ask for a 30-day notice of termination and that you settle any outstanding payments. With the option to pause your account in real-time, you can avoid being billed for leads during the final 30 days. If you change your mind within that period, simply reactivate your account to start receiving live calls again immediately.
What is a Dashboard?
Your dashboard is the central hub of your account. Here, you can view and manage all your account details, including adding or editing campaigns, starting or stopping live call services, managing your business information, viewing and printing invoices, making payments, updating billing information, and reviewing live calls with recordings and durations. Everything you need to manage your data with us is conveniently located in one place.
What if I have changed my business, or I am starting another business?
We understand that things change. You can easily edit your existing campaign(s) to modify or add locations. There’s no limit to the number of campaigns you can create, allowing you to target different locations or industries as needed. Each campaign can have its own contact and billing information, giving you the flexibility to direct specific customer calls to specific phone numbers. Plus, you can cancel at any time—no long-term contracts, no obligations.
Can I assign a unique phone number to each campaign I create for directing callers?
Absolutely! Each campaign comes with its own contact information, allowing you to direct live callers to a new or existing phone number for each campaign. A campaign is defined by a unique set of criteria, including industry, target locations, hours of operation, bid, and contact and billing details. Bids are set at the campaign level and can be adjusted at any time.
What if I can"t log in?
There is a "forgot your password" feature where you can request a password reset which helps you get your password reset using your account email address.
How do I contact The Client Connector if I need assistance or have a question?
You can reach us by emailing support@theclientconnector.com or by calling or texting us at 1.844.949.2444, and we’ll get back to you as soon as possible. Additionally, we provide a dedicated customer support phone line, which is not publicly advertised but is available on your account dashboard. We also offer live chat, so you have plenty of ways to get in touch with us.
How is my credit or debit card on file protected?
We prioritize the security of your personal financial information by exclusively using PCI-compliant facilities. Our primary payment provider, Square, is a certified PCI-compliant facility. By relying on these trusted experts, we ensure that your financial data is securely managed, without needing to store it locally on our servers. This approach offers you the highest level of protection with industry-leading financial data security.
How does The Client Connector generate their traffic?
We employ a variety of strategies to generate a consistent flow of live customer calls. These include SEO for the hundreds of sites we own and operate, search engine marketing such as pay-per-click and other paid advertising, social media, content distribution, and other proprietary methods. Additionally, we are API integrated with over 15 major pay-per-call networks, giving you seamless access to all of them through our platform. With over 30,000 bid requests processed daily, we’re ready to deliver high-quality calls to your business.
Are The Client Connector leads exclusive?
Yes, we have only one opportunity to deliver a live customer call, and we sell each call to a single business. Our live customer calls are exclusively yours, ensuring you receive undivided attention from the potential client.
What is contained in a live call campaign?
A campaign is a tailored setup that allows us to advertise based on specific criteria you define. It includes a single industry, one or more targeted zip codes, your maximum bid for live customer calls, a dedicated phone number for receiving those calls, a campaign name, a billing credit card, and an email address for receiving statements.
What makes a lead billable?
Businesses can set their desired rate for live customer calls by bidding on specific zip codes where they want to attract new clients. Each lead is carefully screened by verifying the industry and the customer’s zip code, ensuring they are matched with the right business. The potential customer is then connected directly to the business via a live call.
To determine if a lead is billable, we evaluate whether a live representative promptly answers and engages with the customer (avoiding complex IVRs, voicemails, or immediate text/callback responses). These criteria are crucial because, as we"ve observed, businesses without clear call engagement strategies often miss out on valuable opportunities. Ensuring that only billable interactions are charged increases the likelihood of successful conversions.
If a customer inquires about services outside of your industry, simply inform them and end the call. This quick assessment prevents charges for irrelevant calls and streamlines our review process. Additionally, every call comes with a credit review request option, available for up to 3 days after the call, so you can feel confident in the quality of the live customer calls we deliver.
Can I have multiple campaigns in a single account?
Absolutely! If you want to purchase live customer calls for multiple industries or need to cover different time zones with varying operating hours or locations, you can set up as many customized campaigns as needed to ensure complete coverage. Since bids are set at the campaign level, you have the flexibility to tailor and configure each campaign in the way that works best for your business.
